Refund policy

We want you to love your Aurelia Hart pieces. If something isn't right, we're here to help.

Return window You may request a return within 30 days of receiving your order. If you are a customer in the European Union, you also have a statutory right to withdraw from your purchase within 14 days of receiving your order, for any reason.

Condition To be eligible for a return, items must be unworn, undamaged, and in their original condition and packaging. For hygiene reasons, earrings can only be returned if they are unopened and unused.

How to start a return Email support@aureliahart.co with your order number and the reason for your return. We'll reply with the return address and instructions. Please don't send items back before contacting us.

Return shipping Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect. We recommend using a tracked service, as we can't be responsible for returns lost in transit.

Refunds Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take additional time for the refund to appear on your statement.

Faulty, damaged or incorrect items If your item arrives faulty, damaged, or you received the wrong product, contact us within 14 days of delivery at support@aureliahart.co with a photo. We'll arrange a free replacement or a full refund, including any return shipping.

Non-returnable items Gift cards and free promotional items are not eligible for return or refund.